Privacy & Service Policies
PRIVACY NOTICE:
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EMAIL AND SMS-TEXT COMMUNICATIONS:
Our preferred method of communication with you, including reservation confirmations and reminders, is by email and SMS-Text any and all of which will include opt-out provisions. Once you have provided us with your email and/or your sms enabled phone number through our annually required Client Update Information Form or through any of our online contact forms, you are automatically opted-in to our electronic communications system and you will be able to take advantage of our special invitations, special events, VIP promotions, and online scheduling of your reservations. If you would prefer not to receive email or sms-text communication, please select the opt-out option on any Client Information Form or online contact form(s) or use the opt-out method provided with each transmission.
CONFIRMATIONS AND CANCELLATIONS:
We make every effort to remind you of your reservation prior to your scheduled date. However, you must inform us if you're unable to keep your reservation. We understand that plans can change and we will gladly assist you in making changes to your scheduled reservation date and time. For single-service reservations (less than one-hour in length), we accept cancellations without penalty up to 24 hours prior to your scheduled reservation date and time. For single-person multi-service reservations or specialty process reservations totaling more than one-hour in length, we accept cancellations without penalty up to 48 hours prior to your scheduled reservation date and time. For group or multi-person reservations, we accept cancellations up to 7 days prior to your scheduled reservation date and time. By scheduling a reservation with us, you agree that we have your permission to charge your credit card or gift-card 50% of the estimated cost of your reservation or $25 per hour (or portion thereof) of scheduled services if you cancel your reservation prior to these requirements as noted above and 100% of the estimated cost of your service(s) for reservations where you fail to check-in for or complete your reservation as scheduled without providing prior notice of cancellation within the time periods as noted above. THIS POLICY IS SUBJECT TO CHANGE DURING PREMIUM PERIODS
HOLIDAY OR PREMIUM PERIOD RESERVATIONS AND CANCELLATIONS:
During certain times of the year which we consider premium dates, our change or cancellation policy extends to a minimum of seventy-two (72) hours notice requirement for any changes or cancellations to your reservation to avoid incurring a late-cancellation charge. These are dates during the year when our guests' demand for services exceed our ability to serve that demand. Examples of these would be, Valentine's Day (week), Mother's Day (week), Christmas week, New Year's week. Premium Period deposit and payment requirements for group (two or more persons), multiple services (exceeding one hour in length), salon & spa package, third-party payment or "surprise" reservations require a 100% prepayment deposit using any authorized form of payment, through the use of our Payment Guarantee Form or a purchase of an electronic gift certificate(s) which cover the cost of the entire reservation at the time of confirmation. Changes or cancellations will be accepted without any penalty up to seven (7) days prior to your reservation. Cancellation requests made within seven (7) days of your scheduled reservation will incur a cancellation fee equal to the amount of the reservation being cancelled. Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.
CREDIT CARD OR DIVINE GIFT CARD REQUIRED FOR RESERVATIONS:
We ask our clients to provide us with a valid credit card or gift card number to secure any reservation that is an hour or longer in length and to provide us with notice of any changes or cancellations in order to avoid being charged a missed or late cancellation fee as indicated above. Please note that Divine Designs only accepts Gift Card issued directly by and branded by Divine Designs Salon & Spa, we do not accept third-party Gift Cards and these include, but are not limited to, Spa Finders, Spa Club or Prepaid-American Express, MasterCard or Visa Gift Cards. Our reservation guarantee policy ensures that our guest reservations and our associate schedules are fully utilized by minimizing our late-cancel or missed appointment costs and allows us to provide value pricing to all of our customers. Your private credit card information is processed in compliance with Merchant Data Standards in compliance with the latest PCI Data Security Standards at all times and may incur an authorization "hold" on your credit or debit card for the estimated amount of the reservation once that reservation is scheduled and/or confirmed. If you choose to save or store your credit card information as a result of creating your account in our scheduling system, rest assured that it is stored securely by our secured scheduling system through the integration with a nationally accredited merchant credit card processing company. No information is stored locally on our servers.
GROUP, MULTIPLE-SERVICE, SALON & SPA PACKAGE, THIRD-PARTY, or "SURPRISE" RESERVATIONS (Non-premium periods):
Deposit and Payment requirements for Group (two or more persons), multiple services (exceeding one hour in length), salon & spa package, third-party payment or "surprise" reservations require a guarantee by a valid major credit card using our online Payment Guarantee Form or with a gift card that has sufficient funds to cover the cost of the entire reservation. Unless other payment arrangements are agreed upon your credit card will be charged a deposit of 50% of the estimated cost of the reservation upon scheduling a reservation with the balance due in accordance with the type of reservation scheduled and the period during which it is scheduled. During non-premium periods, cancellations will be accepted without any penalty up to seven (7) days prior to your reservation. For group or multi-service reservations during non-premium periods, cancellation requests made between seven (7) days and 48 hours before your scheduled reservation will incur a cancellation fee equal to the amount of the initial deposit. Any cancellations made less than 48 hours before your scheduled reservation are not permitted and will incur a forfeiture of the entire cost of the reservation. Changes to group or multi-service reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.
GROUP, MULTIPLE-SERVICE, SALON & SPA PACKAGE, THIRD-PARTY, or "SURPRISE" RESERVATIONS (Holiday or Premium periods):
Premium Period deposit and payment requirements for group (two or more persons), multiple services (exceeding one hour in length), salon & spa package, third-party payment or "surprise" reservations require a 100% prepayment deposit by a valid major credit card, through the use of our online Payment Guarantee Form or with a gift card that has sufficient funds to cover the cost of the entire reservation at the time of confirmation. Changes or cancellations will be accepted without any penalty up to seven (7) days prior to your reservation. Cancellation requests made within seven (7) days of your scheduled reservation will incur a cancellation fee equal to the amount of the reservation being cancelled. Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.
Deposit and Payment requirements for a LARGE GROUP RESERVATIONS (four or more persons) require a payment guarantee by a valid major credit card or with a gift card that has sufficient funds to cover the cost of the entire reservation. Unless other payment arrangements are agreed upon your credit card will be charged a deposit of 50% of the estimated cost of the group reservation within 24 hours of receipt of our confirming email notice and the balance due fourteen (14) days prior to your scheduled date of reservation. Cancellations will be accepted without any penalty up to fourteen (14) days prior to your reservation. Any cancellations made less than fourteen (14) days before your scheduled reservation are not permitted and will incur a forfeiture of the entire cost of the reservation. Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.
THIRD PARTY OR "SURPRISE" RESERVATIONS:
If you wish to make a reservation for a guest using your credit card to secure the reservation AND your guest(s) will be paying for their services independently at checkout using a form of payment which belongs to them, you do not need to do anything further than make the reservation. If, however, you wish to use your credit card to pay for your guest(s) services you must provide us written authorization in the form of a credit card receipt physically signed by you (the cardholder), or electronically authorized by the cardholder by completing our online Payment Gurantee Form or Express Checkout Form. You also have the option of purchasing an Instant e-Gift Certificate for the amount of the services and any additional products or gratuities that you may wish your payment to cover. Once purchased, this electronically secured e-Gift Certificate is recorded and available to be used for payment for services for you or your guest(s) as needed. You may simply email your guest(s) the purchased e-Gift Certificate using the email option during your purchase or provide your guest(s) with you unique e-Gift Certificate number for their use upon checkout as a form of payment. Please note that we will not be able to use a third-person credit card as a form of payment for any appointment upon checkout by your guest(s) if this procedure is not followed. Third-Party or "Surprise" Reservations have the same cancellation policy as our Group, Multiple-Service or Salon & Spa Package Reservations so please ensure that your guest is aware of these policies prior to scheduling a reservation for them.
SERVICE PRICING:
It is our goal to ensure that you are charged a reasonable & fair price for services in order to foster a long-term relationship with you. Our menu prices are posted as a guideline for standard services but will vary based on the experience level of the associate providing the service. Our online-booking system reflects the final price of a service prior to the confirmation of a reservation and is based on the associate selected and this pricing notice is also included in our email confirmation sent upon completion of a reservation. It is important to note that our associates should never add on service items or substitute a service without discussion and prior consent by you. If you ever have a question, we encourage you to discuss the service and pricing associated with your service with any of our associates prior to receiving the service. In fact, this is a mandatory requirement for our associates with respect to a first-time client or a first-time service for an existing client by the use of a consultation form which you are asked to review and sign.
AMENITIES FEE:
All service tickets will include a 3.5% surcharge to our published or quoted retail product or service pricing to cover the increased costs associated with protective equipment and enhanced sanitization for the increased safety requirements for our guests and staff as well as the use of the amenities at our facility. Gift Cards, e-Gift Certificates, Cash payments or Venmo Bank-Bank transfers will not incur an amenities fee.
SERVICE PROFESSIONAL SUBSTITUTIONS:
While we endeavor to assign your preferred, favorite or selected service professional for services, there are times when staff schedule changes may require us to substitute another equally certified, experienced or licensed service professional in order to meet our staff schedule obligations. While these substitutions are rare on our salon operations, they are more prevalent for our spa operations where techniques & modalities generally follow our established training protocols. Should you prefer not to accept service professional substitutions simply select your service and lock it to your preferred service professional using the option to do so through our online booking system or by informing a member of our guest service team during the booking process. Unless you specifically note your request during the booking process, we reserve the right to make changes as and when required in order to meet our staffing and scheduling obligations.
PRODUCT RETURNS:
Retail product returns are brand-specific and are generally limited to within 30 days for unopened and unused products with a 20% re-stocking fee, however please contact us if you're unsure about a refund or credit for purchased products. Eminence, Kérastase, cosmetic products and any product which may has been opened for use is not refundable.
DIVINE DESIGNS SALON & SPA GIFT CARD PURCHASES:
For privacy reasons, please note that any inquiries for information regarding Divine Designs Salon & Spa gift cards can only be made by the verified purchaser of the card and only via email or written request with proof of purchase. While we are very sympathetic to any customer’s loss of a prepaid Gift Card, new laws were passed by the State of Florida which govern the use of gift cards and make it impossible for us to replace a card which is lost or stolen since the new rules promulgated by the State prohibit us from “expiring” the gift card for any reason. Therefore, Divine Designs Salon & Spa Gift Cards, once purchased, are not refundable even if they are lost or stolen and we recommend the use of our Electronic Gift Certificates which may help avoid lost or stolen issues that primarily affect physical Gift Cards. We apologize in advance for this policy but it is one that is necessary since a possessor of a card is the final arbiter of any usage or dispute.
CHILDREN IN SALON OR SPA:
For safety reasons, we request that our guests do not have children accompany them to an appointment unless they are scheduled for services concurrently with a parent or guardian. Additionally, children under the age of 15 must also be physically supervised at all times by the accompanying parent or guardian during their visit with us. Spa parties for children cannot occur on a premium weekend day (Friday-Sunday) and must also meet certain service restrictions and limitations: Children under the age of 13 cannot receive massage services unless an adult or guardian is present and receiving a duplicate service in our dual-bed suite with them or is present during the entire service. Children under the age of 13 cannot receive facial services unless and adult or guardian is present during the entire service. Children must be at least 50” in height in order to fully utilize our Cleo® Pedicure Massage Chairs and nail services for children exclude cuticle clipping or cutting. We require the name and contact information of the adult parent or guardian that is designated as such in advance of this reservation as well as the completion of our Minor Release Form which is renewable once every calendar year. If this link is non-functional, it is accessible directly from our website under the FORMS tab. This minor release must be provided upon check in of any minor guests for services or you may complete and either FAX (888-220-0835) or email the completed form back to us prior to the date of your scheduled reservation.
NO CELL PHONES PLEASE:
We ask that you please observe our no cell phone policy. We request that you turn off all cell phones before entering our salon or spa area. All emergency calls can be directed through our front desk. Please understand this is for the comfort of our all of our guests and a violation of this policy may result in a non-refundable cancellation of any services scheduled for your visit.
WEBSITE POLICIES AND "COOKIES"
Our web servers may automatically capture your domain name, the IP address of the web page from which you enter our site, the pages you visit on our site and the amount of time you spend here. We do not collect any information that can reveal your personal identity unless you voluntarily provide it. When you visit our site, we may place a temporary "session" or a permanent cookie on your computer that will allow us to customize and enhance your experience, make improvements or to report service activity. Our session cookies are not permanently stored on your computer and expire when you leave. Permanent cookies may be issued to visitors who link to our site from a search engine. Our cookies will never be used to track your activity on any third party web sites or to send spam, nor will they provide us with any personally identifiable information about you. You may use your browser controls to refuse to allow cookies to be placed on your computer. Refusing cookies disables our ability to include information about your visit in our regular monitoring of traffic. If you choose to use any of the links we provide to external third-party sites, you will be leaving our site and going to a new web site. Protection of your privacy at those other sites will be governed by the privacy policy at that site so please take the time to read the privacy policies at those sites. We also understand the importance of protecting children’s privacy in the interactive world. We do not knowingly collect personal information from children under the age of thirteen (13) without parental consent. If you are a child under 13 years of age, you are not permitted to use any of the features or services on our site without parental consent and you should not send any information about yourself to us through our site. In the event that we become aware that we have collected Personal Information from any child, we will dispose of that information in accordance with the Children’s Online Privacy Protection Act and other applicable laws and regulations. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us at managers(at)divinesalon.com and we will take reasonable steps to ensure that such information is deleted from our files.