COVID-19 Virus Guest & Facility Hygiene Guidelines
We recognize that there is widespread concern about the Covid-19 seasonal virus outbreak and we would like to reiterate our staff, hygiene and guest service policies during this outbreak.
First, if you are experiencing flu-like symptoms which include a fever, we request that you cancel your reservation and not attempt to enter our facilities. We are suspending our normal late-cancellation fees for anyone experiencing flu-like symptoms until we believe that this viral outbreak has been properly contained and the spread of the virus has been reduced significantly.
Should you cancel your reservation due to flu-like symptoms, you will be asked to provide a medical release from a physician in order to receive services at Divine during the duration that these policies are in effect.
We recommend you do not attempt to receive services at Divine until you are cleared medically to do so which includes being free of fever (fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever or any other flu-like symptoms for at least 24 hours without the use of symptom-altering medicines.
If you are already visiting with us and experience the gentle or sudden onslaught of flu-like or acute respiratory illness symptoms (i.e. cough, shortness of breath) you should immediately isolate yourself from our employees and guests, inform your service professional as to your symptoms, settle your account with minimal contact with any staff or guests and go home without any delay whatsoever.
Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in a waste basket. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
We have multiple stations with alcohol-based hand rubs throughout our facility and we ask that you clean your hands as you enter our premises and (preferably) wash your hands with soap and water for at least 20 seconds FREQUENTLY during your visit with us. If you see that any of these containers are empty, please notify any member of our staff immediately.
Our staff are required to frequently clean all frequently touched surfaces in the workplace, such as workstations, counter tops, and door handles but you should minimize your personal risk by avoiding touching any surfaces with your fingers if at all possible and use your elbows to open doors or use a tissue when you need to touch any surface that may be a viral depository. Please remember to discard the tissue in a wastebasket.
Keeping hands clean through improved hand hygiene is one of the most important steps we can take to avoid getting sick and spreading germs to others. Many diseases and conditions are spread by not washing hands with soap and clean water and you should take the time to frequently wash your hands (preferred) or use the hand sanitizers that we have placed in strategic locations throughout the building. You should also carry your own sanitizers for use in spa rooms, bathrooms or other private areas.
We understand that the Covid-19 virus is similar to viral flu-like outbreaks we have seen in the past. You can minimize your potential contact by simply following the same hygiene rules as you would for any influenza seasonal viral outbreak and while this may not guarantee your protection, it will reduce the possibility significantly.
If you have any concerns or questions about our internal policies with respect to our hygiene processes, please let any member of our management team know.