Limited Operations Phase 2-3
Guest Service Policies
LAST UPDATED JUNE 1, 2020
If you are experiencing flu-like symptoms which include a fever, we request that you cancel your reservation and not attempt to enter our facilities.
CASHLESS OPERATION & SURCHARGE
To minimize interaction, Divine will be a cashless operation and service tickets will include a 3% surcharge to our published or quoted retail product or service pricing to cover the cost of enacting procedures which are necessary to resume limited operations under our state’s guidelines
ONLINE FORM(S) REQUIRED
All guests MUST complete our Express Checkout Form online prior to checking in for services
which authorizes us to charge the form of payment provided upon completion of services without you having to physically check out
CHECK IN REMOTELY
We prefer you check in remotely from your vehicle by texting your arrival to 504-383-3511 - guests will be asked not to congregate in the lobby. You may also check in with an agent in the lobby if you prefer but please return to your vehicle to wait. You will be informed when your provider is ready to serve you
All guests will be subject to a temperature check upon entry, if your temperature reads 100.4 degrees or higher you will be asked to reschedule your appointment to a later date
**** UPDATED ***** SURGICAL MASK REQUIRED IN PUBLIC AREAS ONLY
All guests must wear a surgical or other suitable face mask upon entry into our facility and while receiving salon or nail-spa services or in any area which is considered public or non-private. Face masks may be removed once you have been escorted to your private guest suite
to receive either massage or facial services (your service professional will be masked)
If you don’t have a mask, you will be provided with one and charged $1.95
We have multiple stations with alcohol-based hand rubs throughout our facility and we ask that you clean your hands as you enter our premises and (preferably) wash your hands with soap and water for at least 20 seconds frequently during your visit with us. If you see that any of these containers are empty, please notify any member of our staff immediately.
LOCKER ROOM & SHOWER USE SUSPENDED
Until we resume normal operations and are no longer operating under CDC or State Guidelines to restrict the potential of exposure to any contagion, our locker rooms, showers, robes and/or slippers will not be available for our guest(s). Guests will be directed or escorted to our private spa suites for services and prepare for services directly in the assigned suite.
**** UPDATED **** BLOW-DRY & FINISHING IS NOW BACK!
We have resumed our complimentary blow-dry & finishing services for all salon services!
If you wish to purchase retail products, please ask your service provider who will be glad to collect and bag your products for you
BEVERAGE SERVICES SUSPENDED
Beverage services may be unavailable or curtailed
We will be sanitizing all surfaces frequently and all tools between guests
Our service providers will be wearing surgical masks (always) and gloves (when practical) during services
COVER YOUR MOUTH
Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in a waste basket. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
MINIMIZE TOUCHING SURFACES
Our staff are required to frequently clean all frequently touched surfaces in the workplace, such as workstations, counter tops, and door handles but you should minimize your personal risk by avoiding touching any surfaces with your fingers if at all possible and use your elbows to open doors or use a tissue when you need to touch any surface that may be a viral depository. Please remember to discard the tissue in a wastebasket.
KEEP HANDS CLEANED
Keeping hands clean through improved hand hygiene is one of the most important steps we can take to avoid getting sick and spreading germs to others. Many diseases and conditions are spread by not washing hands with soap and clean water and you should take the time to frequently wash your hands (preferred) or use the hand sanitizers that we have placed in strategic locations throughout the building. You should also carry your own sanitizers for use in spa rooms, bathrooms or other private areas.
BASIC HYGIENE RULES
We understand that the Covid-19 virus is similar to viral flu-like outbreaks we have seen in the past. You can minimize your potential contact by simply following the same hygiene rules as you would for any influenza seasonal viral outbreak and while this may not guarantee your protection, it will reduce the possibility significantly.
QUESTIONS OR CONCERNS
If you have any concerns or questions about our internal policies with respect to our hygiene processes, please let any member of our management team know.