"The New Normal" Operations Phase 3
Guest Service Policies
LAST UPDATED October 2, 2020
If you are experiencing flu-like symptoms which include a fever, we request that you cancel your reservation and not attempt to enter our facilities.
Guests have the option of using any major credit card, a Divine Gift Card or e-Certificate, bank to bank transfers via VENMO (@Divine-Designs) or cash.
Sorry, personal checks are not accepted at Divine.
3% AMENTIES FEE
All service tickets will include a 3% surcharge to our published or quoted retail product or service pricing to cover the increased costs associated with protective equipment and enhanced sanitization for the increased safety requirements for our guests and staff as well as the use of the amenities at our facility. Gift Cards, e-Gift Certificates, Cash payments or Venmo Bank-Bank transfers will not incur an amenities fee.
ONLINE EXPRESS CHECKOUT FORM IS OPTIONAL
Should you wish to minimize your personal of physical interaction at checkout, you may complete our Express Checkout Form online prior to checking in for services which authorizes us to charge the form of payment provided upon completion of services without you having to physically check out for your services.
***ALL THIRD-PARTY CREDIT CARD USE AND GROUP RESERVATIONS REQUIRE THE COMPLETION OF THIS FORM BY THE CARDHOLDER***
CHECK IN AT LOBBY
We have resumed normal check in operations at our lobby for our guests (only). We ask our guests to arrive in sufficient time prior to the commencement of services or complete any intake or information forms that may be required to provide services to you. You also have the option of checking in remotely from your vehicle by texting your arrival to 504-383-3511and be informed when your provider is ready to serve you. To maintain our policy of social-distancing, there are no sitting accommodations in our lobby.
All guests will be subject to a temperature check upon entry, if your temperature reads 100.4 degrees or higher you will be asked to reschedule your appointment to a later date
SURGICAL MASK REQUIRED IN PUBLIC AREAS ONLY
All guests must wear a surgical or other suitable face mask upon entry into our facility and while receiving salon or nail-spa services or in any area which is considered public or non-private. Face masks may be removed once you have been escorted to your private guest suite
to receive either massage or facial services (your service professional will be masked)
We have multiple stations with alcohol-based hand rubs throughout our facility and we ask that you clean your hands as you enter our premises and (preferably) wash your hands with soap and water for at least 20 seconds frequently during your visit with us. If you see that any of these containers are empty, please notify any member of our staff immediately.
LOCKER ROOM & SHOWER USE OPERATIONAL!
Our locker rooms, showers, robes and/or slippers are now available for use by our spa guests
BLOW-DRY & FINISHING IS NOW BACK!
We have resumed our complimentary blow-dry & finishing services for all salon services!
RETAIL PURCHASES IN STORE OR ONLINE
We have resume our normal retail purchase operations, you are welcome to select products for purchase and use at home between visits or request that your service provider collect any retail products that you may wish to purchase and have it ready at the front desk for you. You also have the option of purchasing retail products online
BEVERAGE SERVICES RESUMED
We have resumed our beverage services including complimentary coffee, tea, wine, juices or water but service will be in disposal cups and glasses
We will be sanitizing all surfaces frequently and all tools between guests
Our service providers will be wearing surgical masks (always) and gloves (when practical) during services
COVER YOUR MOUTH
Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in a waste basket. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
MINIMIZE TOUCHING SURFACES
Our staff are required to frequently clean all frequently touched surfaces in the workplace, such as workstations, counter tops, and door handles but you should minimize your personal risk by avoiding touching any surfaces with your fingers if at all possible and use your elbows to open doors or use a tissue when you need to touch any surface that may be a viral depository. Please remember to discard the tissue in a wastebasket.
KEEP HANDS CLEANED
Keeping hands clean through improved hand hygiene is one of the most important steps we can take to avoid getting sick and spreading germs to others. Many diseases and conditions are spread by not washing hands with soap and clean water and you should take the time to frequently wash your hands (preferred) or use the hand sanitizers that we have placed in strategic locations throughout the building. You should also carry your own sanitizers for use in spa rooms, bathrooms or other private areas.
BASIC HYGIENE RULES
We understand that the Covid-19 virus is similar to viral flu-like outbreaks we have seen in the past. You can minimize your potential contact by simply following the same hygiene rules as you would for any influenza seasonal viral outbreak and while this may not guarantee your protection, it will reduce the possibility significantly.
QUESTIONS OR CONCERNS
If you have any concerns or questions about our internal policies with respect to our hygiene processes, please let any member of our management team know.