"New" Normal Operations

Guest Service Policies

LAST UPDATED April 15, 2022

UPDATED POLICY MASK MANDATE EFFECTIVE February 26, 2022

In accordance with the most recent CDC & Florida Department of Health’s

COVID-19 Guidance Recommendations updated guidelines:

Masks are no longer required at Divine

Updated guidance provides that businesses are advised to no longer require facial coverings for employees as there is no proven significant clinical benefit for facial coverings among the general population.

 

In accordance with that guidance, masks are no longer required to be worn at Divine either by employees or guests.

 While no business can guarantee a germ or virus free environment, we believe we have balanced our safety needs with our private and individual health care choices but welcome your comments or suggestions which can help us improve our delivery of services in this environment.

SYMPTOMS

If you are experiencing flu-like symptoms which include a fever, we request that you cancel your reservation and not attempt to enter our facilities.

PAYMENT OPTIONS

Guests have the option of using any major credit card, a Divine Gift Card or e-Certificate, bank to bank transfers via VENMO (@Divine-Designs) or cash.

Sorry, personal checks are not accepted at Divine.

3.5% AMENTIES FEE

All service tickets will include a 3.5% surcharge to our published or quoted retail product or service pricing to cover the increased costs associated with protective equipment and enhanced sanitization for the increased safety requirements for our guests and staff as well as the use of the amenities at our facility.  Gift Cards, e-Gift Certificates, Cash payments or Venmo Bank-Bank transfers will not incur an amenities fee.

ONLINE EXPRESS CHECKOUT FORM IS OPTIONAL

Should you wish to minimize your personal of physical interaction at checkout, you may complete our Express Checkout Form online prior to checking in for services which authorizes us to charge the form of payment provided upon completion of services without you having to physically check out for your services.

***ALL THIRD-PARTY CREDIT CARD USE AND GROUP RESERVATIONS REQUIRE THE COMPLETION OF THIS FORM BY THE CARDHOLDER***

HAND SANITIZATION 

We have multiple stations with alcohol-based hand rubs throughout our facility and we ask that you clean your hands as you enter our premises and (preferably) wash your hands with soap and water for at least 20 seconds frequently during your visit with us.  If you see that any of these containers are empty, please notify any member of our staff immediately.

BEVERAGE SERVICES

We have resumed our beverage services including complimentary coffee, tea, wine, juices or water but service will be in disposal cups and glasses

GENERAL SANITATION 

We sanitize all surfaces frequently and all tools between guests

COVER YOUR MOUTH

Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in a waste basket.  If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.

MINIMIZE TOUCHING SURFACES

Our staff are required to frequently clean all frequently touched surfaces in the workplace, such as workstations, counter tops, and door handles but you should minimize your personal risk by avoiding touching any surfaces with your fingers if at all possible and use your elbows to open doors or use a tissue when you need to touch any surface that may be a viral depository.  Please remember to discard the tissue in a wastebasket.

KEEP HANDS CLEANED

Keeping hands clean through improved hand hygiene is one of the most important steps we can take to avoid getting sick and spreading germs to others. Many diseases and conditions are spread by not washing hands with soap and clean water and you should take the time to frequently wash your hands (preferred) or use the hand sanitizers that we have placed in strategic locations throughout the building.  You should also carry your own sanitizers for use in spa rooms, bathrooms or other private areas.

BASIC HYGIENE RULES

We understand that the Covid-19 virus is similar to viral flu-like outbreaks we have seen in the past.  You can minimize your potential contact by simply following the same hygiene rules as you would for any influenza seasonal viral outbreak and while this may not guarantee your protection, it will reduce the possibility significantly.

QUESTIONS OR CONCERNS 

If you have any concerns or questions about our internal policies with respect to our hygiene processes, please let any member of our management team know.